Freelance/Independent Writer and Editor
Project-based 2010 – Present
Developed, researched, and managed content for clients across industries, including healthcare, law, technology, and travel; adapted voice and tone to meet diverse client goals.
Created CData’s first corporate marketing style guide and co-authored the brand voice framework
Developed GPTs and reusable templates to scale consistent messaging across content types
Designed and executed content strategies for product marketing, events, and key initiatives, aligning messaging with business goals and customer needs across web, blog, and digital assets
Translated complex technical concepts into approachable, human-centered content; collaborated across teams to support go-to-market efforts, drive platform consistency, and produce content briefs optimized for SEO, accessibility, and AEO
Created and edited content across Red Hat’s web ecosystem (product pages, blogs, and case studies) to support launches and brand visibility
Developed strategies to improve traffic, discoverability, and engagement using analytics and surveys to inform content placement and UX decisions
Co-led inclusive language and accessibility initiatives, partnering with stakeholders and SMEs to ensure content aligned with Red Hat’s voice and open-source values
Developed content for authenticated and public web pages, aligning corporate voice, accessibility standards, and regulatory requirements
Collaborated across multiple teams to shape messaging for error states, alerts, in-session emails, SMS, and push notifications
Content Strategist, Writer, and Editor | Genworth Mortgage (now Enact)
Aug 2017 – Aug 2018
Created clear, concise content for web pages and UI text, including tooltips, error messages, emails, and in-app guides, for a large modernization project.
Aligned content with business rules, usability standards, and sprint goals in collaboration with UX, development, and product teams.
Created and edited web content to support product launches, merchandising campaigns, and event-based initiatives for global audiences.
Managed global web campaigns and microsites for major product launches and events; ensured content accuracy and compliance across global teams and vendors.
Contributed to an inter-agency web restructuring and redesign initiative, writing and revising hundreds of pages for NCDOT.gov
Collaborated with cross-functional teams to ensure accurate, accessible public content.
Helped develop continuity plans to support remote publishing of critical updates during storms and other emergencies
Certificate in Web Development and Software Testing – Bellevue Community College
Journalism Workshop – Western Washington University
Coursework in Military Science and Psychology – University of Arizona
Courses in Generative AI for Content Strategy – LinkedIn Learning (Ongoing)
Courses in Writing and Inclusive Language – LinkedIn Learning (Ongoing)